Prerika Agarwal

Transforming ​Customer ​Experiences and ​Driving Innovation

Digital Transformation & Customer Experience

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Results


  • Revenue Growth: Companies focusing on customer ​experience (CX) see an 80% increase in revenue


  • Profitability: Customer-centric brands report profits 60% ​higher than those that do not focus on CX (CX Index).


  • Decision Influence: 73% of customers consider CX the ​number one factor in their purchasing decisions (PwC).


  • Cost Efficiency: Businesses using customer journey maps ​see a 10-15% increase in revenue and a 15-20% reduction ​in service costs (McKinsey).


  • Customer Retention: A 5% improvement in customer ​retention can result in profit growth of over 25% (Bain & ​Company).


Transforming Businesses for Over ​20 Years

With over two decades of experience, Prerika Agarwal has been at ​the forefront of digital transformation, working with Fortune 500 ​companies like Marriott, Warner Brothers, Bank of America, and ​Harvard University.



As the founder of Inspiration Careers, Prerika specializes in ​strategy, alignment, design thinking, and customer experience ​(CX) journey mapping to drive sustainable growth and ​exceptional results.

Empowering your ​business with strategic ​alignment and ​innovative solutions for ​exceptional customer ​experiences.

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The strategy orientated team

Core Services

1. Strategic Vision and Design

  • Strategic Planning: Develop clear, visionary strategies that align ​with your business goals, creating long-term success.
  • Design Thinking: Customer-centric design thinking that fosters ​innovation & solves complex business challenges
  • Workshops and Facilitation: Interactive workshops that promote ​strategic thinking and collaborative problem-solving.


2. Customer Experience (CX) Enhancement

  • CX Strategy Development: Craft strategies that prioritize customer ​satisfaction and drive loyalty.
  • Journey Mapping: Map out every customer touchpoint to enhance ​and personalize interactions.
  • CX Metrics and Analytics: Utilize advanced analytics to measure ​and continuously improve customer experience.


3. Digital Transformation

  • Operations Optimization: Streamline operations with innovative ​solutions, ensuring efficiency and scalability.
  • Transformation Strategy: Transformation from strategy to ​execution, delivering significant and sustainable change.